9x8cjs4

Managed Network Updates

Past Issues

Managed Network Outage – 23 Feb 17

9x8cjs4Update @ 11:25: We believe this issue to now be resolved. Our apologies for any inconvenience this outage has caused. Original Update: We are currently investigating a service outage for the following 4 schools in the Gisbourne/Hawkes Bay region: Putere School...

Mail Relay email bouncebacks

9x8cjs4This issue was resolved at approximately 12:00 PM Original Message N4L is aware that a number of emails sent via our N4L relay have been rejected and ‘bounced’ back to senders. We have identified the root cause of this issue and are enacting a...

N4L’s Phone System

9x8cjs4Our phone system was down for about 20 minutes this afternoon, please accept our apologies if you were trying to contact the helpdesk during that time. We are now back up and running.

Network Outage – Dunedin area

9x8cjs411:10am We believe the issue has now been resolved. We will continue to monitor the situation and if you have any ongoing issues please contact the N4L helpdesk on 0800 Learning or email support@n4l.co.nz.     We are aware of a number of schools in...

Email Issue – 12 December

9x8cjs4Update@ 12:00 13 December We now believe this issue is resolved and all schools hsould now be able to access email.  We apologise for the inconvenience this outage has caused. Update@ 9:00 13 December Unfortunately this issue is still ongoing.  If email is...

High Latency

9x8cjs4Update@12:00pm We believe this issue to now be resolved. Original Update: We have received reports of a number of schools on the Managed Network who are experiencing very high latency on their Managed Network connection, this will be causing a very poor...

Managed Network Outage 19th November

9x8cjs4Update @12:45: We believe this issue is now resolved. Original update: N4L are aware that some North Island schools are experiencing Internet issues this morning.  Our engineers are working to resolve this as quickly as possible.  We apologise for any...

N4L Update – Earthquake related

9x8cjs4Due to this mornings earthquake, schools in the Canterbury, Marlborough and Wellington regions may be experiencing issues connecting to the internet.  We are working to assess the damage and if you have any issues or concerns please do not hesitate to contact...

Internet Outage – Levin / Foxton area

9x8cjs4Update@3pm We believe this issue is now resolved.  If you are still experiencing any issues please contact our help-desk on 0800 532 764.  Our apologies for any inconvenience this issue caused. Original Notice: We are aware that schools around the Levin /...

Internet Outage – Tokoroa area

9x8cjs44:40pm We believe the issue has now been resolved. We will continue to monitor the situation and if you have any ongoing issues please contact the N4L helpdesk on 0800 Learning or email support@n4l.co.nz. Original Update: We are currently aware of an event...

Internet Degraded – Gisborne Area

9x8cjs4Update @ 4pm We believe this fault is now resolved. Update @ 1pm The fault has been identified and engineers are currently working to resolve the issue. Original Update N4L are aware of an issue that is causing severely degraded internet performance to a number...