FAQs

0800 LEARNING

N4L’s Helpdesk is available
8am – 5pm, Monday to Friday
tahi@n4l.co.nz

Here are answers to some of our most frequently asked questions. If you need more help, you can contact N4L’s helpdesk for assistance – 0800 LEARNING or tahi@n4l.co.nz.

 

How long will it take to integrate an application with Tahi?

Once your application has been approved by N4L, then you can set up (and test) Tahi with your company’s applications through our self-service portal. Providing an application is approved you could be testing within hours of signing up.

Which Web Browsers does Tahi support?

Tahi supports most modern web browsers, however it works best when using:
IE 11.x and above
Firefox 42.x and above
Chrome 47.x and above

I can't login to Tahi

If you cannot access Tahi, please  check the N4L system status page found here for any known issues.

Alternatively, please contact us on 0800 Learning Monday to Friday, 8am to 5pm –  or tahi@N4L.co.nz

When will I know if my app has been accepted?

You will receive a formal email confirmation when your app has been approved. The email will then request that you reply with a high res jpeg or .AI file of your app’s logo to be featured on the website in the app catalogue.

I have a new version of my app - what do I need to do?

Tahi will continue to work with most application upgrades. However if your upgrade requires access to more user information than originally approved for, you will need to contact us on 0800 Learning or tahi@N4L.co.nz.

How much does it cost?

If you use our self-service set-up function, then there is no cost to use Tahi. If you do require specific technical assistance, please contact us on 0800 Learning or tahi@N4L.co.nznote, there may be a cost incurred for this.

How can my organisation apply to have an application added to Tahi?

Please apply here for your organisation to be accessible via Tahi. Once your application has been submitted, N4L will notify you via email within two working days with your application status.  All applications need to be in line with the Tahi product terms which can be found here.  Once successful, your organisation will receive access to Tahi to integrate your application.