Managed Network Updates

Past Issues

Internet Outage – Ashburton

Update @ 12:45 Our engineers have confirmed clearance of this issue. Original Update: N4L are aware of a network outage impacting schools in and around Ashburton.  Our engineers are investigating the outage and we will update this post once we have more information....

General Network Congestion

Between 10:35am - 11:05am on 15 May 2018, the N4L Managed Network experienced major congestion. During this time you may have experienced slow internet. The issue has been resolved.

Internet Outage – Waipukarau

Update and Resolution @ 4:30 PM We have confirmation that this issue has now been resolved. Update @ 2PM Break in fibre has been located and repairs have commenced. Update @ 11AM Engineers have confirmed a fibre cut, and technicians are on site to understand the...

Managed Network Outage: Kawhia & Taharoa

Update: 12.22pm We believe this issue has now been resolved. If you have any concerns please contact the Helpdesk on 0800 LEARNING Original Update: 9.32am There is currently a network event that is affecting access to the internet for three schools using a radio...

Managed Network Outage – Te Awamutu

Update: 4.55pm We believe this issue has now been resolved. Update: 15th December - 9.15am  Four schools have had service restored and engineers are currently working to restore the fifth. We will continue to provide updates once they come to hand. Update: 14th...

Managed Network Outage – Taumarunui

Update: 2/12: 3.10pm  We have been informed that the work on the damaged fibre has been completed and the issue has now been resolved. Update: 1/12: 12.19pm  We have had indication from our supplier that resolution will be unlikely by the end of the school day today....

Managed Network Outage – Ashburton

Update: 11:49am We believe this has been resolved and the team will continue to monitor. You can call us on 0800 LEARNING if you continue to experience any issues. Update: 9.53am  Our engineers are continuing to investigate and we have been advised of an estimated...

Managed Network Outage – Taumarunui

Update @ 9:20 We believe service has now been restored. Original Update We are aware of and investigating a current network event causing loss of internet service for schools in and around Taumarunui Our engineers are working to resolve this as quickly as possible and...

Managed Network Outage – Coromandel – Thames – Paeroa

Update: 17-Nov 8:30 Our supplier has confirmed clearance of this fault overnight Update: 5:05 We believe the issue has been resolved although we are still awaiting for an official clearance of the fault from our supplier. Update: 3.26  Engineers have located the fault...

Google Docs Access Issues

Update: 11:15  Google now report a full restoration of services. Update: 10:38 Google have confirmed a fault with their services here. Original Update We are aware that there are issues accessing google docs and drive at this time. We do not believe this is an issue...