Managed Network Updates

Past Issues

Loss of Connection – Hawera

Update: 8.52am Monday 25th June We can confirm that this issue has been resolved. Work was completed late Friday evening. Update: 3.06pm We believe that the issue is a fibre cut between New Plymouth and Hawera. We will confirm an ETR as soon as we can. Original...

Outage in the Waikato Region

Update: 6.11pm  We can confirm that the fibre repair work has been completed and this issue is now resolved. Update: 2.32pm  Technicians have located the fibre damage and are commencing work which is expected to be completed this evening. Update: 12.14pm  Our...

Internet Browsing Experience

Update: 2.26pm We've had confirmation that the issue impacting your internet experience is being resolved. Your browsing experience will be returning to normal. We will continue to monitor the situation. Original Update: 1.56pm We are aware that some schools are...

Internet Outage – Ashburton

Update @ 12:45 Our engineers have confirmed clearance of this issue. Original Update: N4L are aware of a network outage impacting schools in and around Ashburton.  Our engineers are investigating the outage and we will update this post once we have more information....

General Network Congestion

Between 10:35am - 11:05am on 15 May 2018, the N4L Managed Network experienced major congestion. During this time you may have experienced slow internet. The issue has been resolved.

Internet Outage – Waipukarau

Update and Resolution @ 4:30 PM We have confirmation that this issue has now been resolved. Update @ 2PM Break in fibre has been located and repairs have commenced. Update @ 11AM Engineers have confirmed a fibre cut, and technicians are on site to understand the...

Managed Network Outage: Kawhia & Taharoa

Update: 12.22pm We believe this issue has now been resolved. If you have any concerns please contact the Helpdesk on 0800 LEARNING Original Update: 9.32am There is currently a network event that is affecting access to the internet for three schools using a radio...

Managed Network Outage – Te Awamutu

Update: 4.55pm We believe this issue has now been resolved. Update: 15th December - 9.15am  Four schools have had service restored and engineers are currently working to restore the fifth. We will continue to provide updates once they come to hand. Update: 14th...

Managed Network Outage – Taumarunui

Update: 2/12: 3.10pm  We have been informed that the work on the damaged fibre has been completed and the issue has now been resolved. Update: 1/12: 12.19pm  We have had indication from our supplier that resolution will be unlikely by the end of the school day today....

Managed Network Outage – Ashburton

Update: 11:49am We believe this has been resolved and the team will continue to monitor. You can call us on 0800 LEARNING if you continue to experience any issues. Update: 9.53am  Our engineers are continuing to investigate and we have been advised of an estimated...