Managed Network Updates

Past Issues

State of Emergency in the Southland Region

We are aware of the situation currently in the Southland region and schools have been impacted. We will continue to monitor the ongoing situation and if you need any support regarding your Managed Network connection please give us a call on 0800 LEARNING.

Outage impacting the Matakana / Warkworth area

Update: 5.03pmWe've just had confirmation that the work has been completed and the issue has been resolved Update: 4.50pmWe are still awaiting final clearance however, we believe the issue has been resolved and schools are back up online. Update: 3.30pmThe repair work...

Outage affecting the Christchurch area

Update: We can confirm that this is a planned outage and schools affected have been previously notified that this is taking place. Original Update: We are aware of an outage impacting schools in the Christchurch area. Engineers are currently investigating and we will...

Outage in the Wellington area

Update: 11.25amWe believe the issue has now been resolved. If you have any ongoing issues please give us a call on 0800 LEARNING.  Original Post: We are aware of an outage affecting Wellington schools. Our team are currently investigating and we will provide any...

Power Outage Impacting Auckland

Update: 3pm Power has been restored to the N4L Head Office - we will continue to provide updates if there are any ongoing issues. Original Update The N4L Head Office is currently being impacted by a power outage affecting the Auckland CBD. We are still able to take...

Outage in the Bay of Plenty area

Update: 8.30am 13/01The outage was resolved over the weekend. Original Update: 10/01We are aware of an outage affecting schools in the Bay of Plenty area. Engineers are currently investigating and we will provide further updates here.

Outage in Lower South Island

Update 8.30am 10 Dec: Connectivity has now been restored to the area. If you experience any issues please give us a call 0800 LEARNING. Update 4pm: Service has been restored to some areas however, there is still work continuing and we will continue to provide further...

Delay to planned outage in the Nelson area

Update: All schools impacted are now back online. If you have any issues please call 0800 LEARNING. Original Message: We are aware that a scheduled outage impacting some schools in the Nelson and Blenheim area has been delayed. The new outage window is expected to be...

Outage in Wellsford

The issue has been resolved. 10:50am: N4L are aware of an outage impacting internet connectivity in the Wellsford area. Our engineers are currently investigating this issue, and we will update as we receive more information.

Outage in the Gisborne area

Update: 3.45pm We believe the issue has now been resolved however, we will continue to monitor the area and if you experience any issues please give us a call on 0800 LEARNING. Update: 10.30am We can see that service is currently intermittent in the area. The team are...

Outage North of Christchurch

Update: 1.28pm Work has been completed and service has now been restored. Original Update: 10.15am We are aware of a fibre cut that is affecting schools in the Kaiapoi area. Field technicians are currently investigating and we will provide further information when we...

Issue impacting access to some websites

Update 2pm: We believe this has now been resolved. If you have any ongoing issues please contact us on 0800 LEARNING. Original Message: We are aware of some schools having issues accessing websites. Our team are currently investigating and we will provide further...