Managed Network Updates

Past Issues

Outage in Picton & Blenheim areas

Update: 3 May 9amRepairs are underway and many schools services have already been restored, we expect complete restoration later this morning and will continue to provide updates. Update 4.45pm We have confirmed that this issue is due to a fibre cut in the area....

Outage in the Taranaki Region

Update: 9am This issue was resolved late last evening Update: 3.34pm Technicians are working onsite and we will continue to provide updates as we receive them. Update: 11.03amTechnicians have located fibre damage near Mangapouri and have been dispatched to...

Remote Access authentication issues

Update: This issue has now been resolved. Original Update: N4L is aware of an issue affecting schools using our remote access service.  Users may receive an ‘incorrect password’ error when trying to login to the service despite entering correct credentials).  This...

Issues with Gmail and Google Drive

Update: 15 March 4.02pm The issue with Gmail and Google Drive was resolved by Google. Original Update: 14 March 4.16pm We are aware of an issue that is affecting usage of Gmail and Google Drive. Users are able to access both, but may be seeing error messages and other...

Issue impacting N4L’s Bulk Relay

Update: 1.00pm March 8 The impact of this event has been scaled down to minimal and the vast amount of queuing mail has been resolved. If your school has been affected our Helpdesk team will be getting in touch directly Original Update: 2.09pm March 7 We are aware of...

Recent queries regarding “Momo challenge” content

We've been receiving calls into our Helpdesk regarding the Momo challenge and what schools can do to mitigate exposure to this content.  Access to this type of content can be difficult to block as it appears across a wide range of applications and services.  N4L’s...

Outage in the Kaikoura region

Update: 19 Feb, 7.30am We believe this issue has been resolved however, we will continue to monitor and if you have any issues, please call 0800 LEARNING. Update: 18 Feb, 5.10pm We believe the issue has been caused by a suspected fibre cut however, engineers are still...

Outage in the Wanaka region

Update: 19 Feb, 7.30am We believe this issue has been resolved however, we will continue to monitor and if you have any issues, please call 0800 LEARNING. Update: 18 Feb, 4.24pm The issue has been identified as a fibre between Omarama and Tarras. Engineers are...

Intermittent Browsing Issues

Update: 4th Feb 9.00am We believe this issue has been resolved. Engineers will continue to monitor the situation. If you do have any issues please contact the Helpdesk on 0800 LEARNING Update: 1st Feb 4.19pm Engineers are continuing to work on the issue. We will...

Loss of service for some schools

Update: 25 January 11:30 am Engineers have been working overnight to resolve this issue, and while many schools are now back online some are still experiencing issues. If your school remains impacted please call us on 0800 LEARNING (0800 532 764). Original Update: 24...

Issue accessing education sector login websites

Update: 8.50am 23rd January We believe the issue has been resolved. Our engineers will continue to monitor the situation. If you experience any issues please call 0800 LEARNING Original update: 4.45pm 22nd January We are aware that some schools may have issues...

Outage in the Taranaki Region

Update: 8.50am 15th January Work was carried out last night to fix the issue, everyone should be back up and running. We will continue to monitor the issue. Original Update: 3.55pm 14th January We are aware of a fibre cut between Stratford and Waverley that is...