Managed Network Updates

Past Issues

Outage in the Kaikohe area

Update: Wednesday 21 November This issue has been officially resolved Update: 3pm We have yet to receive official clearance however, we can see that schools are back up and running. We will continue to monitor the situation and provide any ongoing updates. Original...

Outage in the West Coast of the South Island

Update: 4.17pm We can see that schools have come back up online however, we are currently waiting for a formal clearance from the technicians regarding the completion of the repair work. Update: 11am We have confirmed that the outage is due to a fibre cut in the area....

Outage in the Ruatoria area

Update: 8.30am Nov 2nd We believe this issue has now been resolved and full service restored to schools in the area. Update: 5.11pm We've seen that some schools have been returned to normal service and we expect full restoration later on this evening. Original Update:...

Intermittent Connectivity to YouTube

Update: 4.18pm YouTube have confirmed that their service is back up and running and service should be back to normal. Update: 3pm YouTube have released the following message: Thanks for your reports about YouTube, YouTube TV and YouTube Music access issues. We're...

Issue Impacting Media Streaming

Update: 2.20pm The issue has now been resolved Original Update: 10.20am We are aware of an issue that is currently impacting streaming media sites through the Managed Network. Engineers are investigating and we will provide further updates when we have them to hand...

Outage in the Tokoroa area

Update: 11 September 7.30am Work was carried out overnight and the fault has been repaired. Update: 2.35pm The fault has been confirmed as a fibre cut. Fibre engineers are currently onsite and we will provide an ETA once we have it to hand. Update: 11.43am Technicians...

Outage in the Manawatu region

Update: August 22nd 8.30am We have been informed that the work carried out last night has been completed and connectivity restored. Update: 4.54pm There is currently a workaround in place which has temporarily restored internet access. Work is expected to take place...

Internet Outage – Hawkes Bay

Update: 7th August 8.10am This issue has now been resolved. Update: 4.50pm Technicians have located the cut and have commenced work. Update: 3.40pm We have been informed that the issue is due to a fibre cut in the area. We will continue to provide updates as we have...

Outage in the Dargaville area

Update: 8.30am 18th July  The outage was due to a fibre cut in the area. Work took place overnight and the issue has now been resolved. Original Post: 6pm, 17th July We are aware of an outage in the Dargaville area. Technicians are currently investigating and we will...

Loss of Connection – Hawera

Update: 8.52am Monday 25th June We can confirm that this issue has been resolved. Work was completed late Friday evening. Update: 3.06pm We believe that the issue is a fibre cut between New Plymouth and Hawera. We will confirm an ETR as soon as we can. Original...

Outage in the Waikato Region

Update: 6.11pm  We can confirm that the fibre repair work has been completed and this issue is now resolved. Update: 2.32pm  Technicians have located the fibre damage and are commencing work which is expected to be completed this evening. Update: 12.14pm  Our...

Internet Browsing Experience

Update: 2.26pm We've had confirmation that the issue impacting your internet experience is being resolved. Your browsing experience will be returning to normal. We will continue to monitor the situation. Original Update: 1.56pm We are aware that some schools are...

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