Managed Network Updates

Past Issues

Outage in the Tokoroa area

Update: 11 September 7.30am Work was carried out overnight and the fault has been repaired. Update: 2.35pm The fault has been confirmed as a fibre cut. Fibre engineers are currently onsite and we will provide an ETA once we have it to hand. Update: 11.43am Technicians...

Outage in the Manawatu region

Update: August 22nd 8.30am We have been informed that the work carried out last night has been completed and connectivity restored. Update: 4.54pm There is currently a workaround in place which has temporarily restored internet access. Work is expected to take place...

Internet Outage – Hawkes Bay

Update: 7th August 8.10am This issue has now been resolved. Update: 4.50pm Technicians have located the cut and have commenced work. Update: 3.40pm We have been informed that the issue is due to a fibre cut in the area. We will continue to provide updates as we have...

Outage in the Dargaville area

Update: 8.30am 18th July  The outage was due to a fibre cut in the area. Work took place overnight and the issue has now been resolved. Original Post: 6pm, 17th July We are aware of an outage in the Dargaville area. Technicians are currently investigating and we will...

Loss of Connection – Hawera

Update: 8.52am Monday 25th June We can confirm that this issue has been resolved. Work was completed late Friday evening. Update: 3.06pm We believe that the issue is a fibre cut between New Plymouth and Hawera. We will confirm an ETR as soon as we can. Original...

Outage in the Waikato Region

Update: 6.11pm  We can confirm that the fibre repair work has been completed and this issue is now resolved. Update: 2.32pm  Technicians have located the fibre damage and are commencing work which is expected to be completed this evening. Update: 12.14pm  Our...

Internet Browsing Experience

Update: 2.26pm We've had confirmation that the issue impacting your internet experience is being resolved. Your browsing experience will be returning to normal. We will continue to monitor the situation. Original Update: 1.56pm We are aware that some schools are...

Internet Outage – Ashburton

Update @ 12:45 Our engineers have confirmed clearance of this issue. Original Update: N4L are aware of a network outage impacting schools in and around Ashburton.  Our engineers are investigating the outage and we will update this post once we have more information....

General Network Congestion

Between 10:35am - 11:05am on 15 May 2018, the N4L Managed Network experienced major congestion. During this time you may have experienced slow internet. The issue has been resolved.

Internet Outage – Waipukarau

Update and Resolution @ 4:30 PM We have confirmation that this issue has now been resolved. Update @ 2PM Break in fibre has been located and repairs have commenced. Update @ 11AM Engineers have confirmed a fibre cut, and technicians are on site to understand the...

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