Managed Network Updates

Current Issues

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Past Issues

Suspected Fibre cut between Kensington and Dargaville

  Update: 08:30, 23 June The fibre cut was restored at approximately midnight last night.  we believe service should now be fully restored, if you are still experiencing any issues please contact our Helpdesk on 0800 LEARNING (0800 532 764) Update: 20:28 Work is...

Network Outage – North Timaru

9.50pm  We believe the issue has now been resolved. Original Update We are aware of 7 schools in the north Timaru region that are experiencing a loss of internet. Engineers are investigating the cause of this and once established will work to remedy the issue. We will...

Fibre Cut in the West Auckland Area

Update: 9pm  Engineers have now completed the repairs and the issue is resolved. Update: 4.04pm Engineers are continuing with repairs, working towards a resolution this evening in time for the school day tomorrow. Update: 12.50pm Engineers have located the fibre cut...

Website Access Issue

Update: 9.30am, June 13th The website access issue has now been resolved. We are continuing to monitor the situation.  If you experience any problems browsing please don't hesitate to call us on 0800 LEARNING (0800 532 764) or email support@n4l.co.nz. Update: 2pm,...

New Web Filtering Categories Available

Our technology partners have recently made improvements to N4L’s Web Filtering with the addition of new filtering categories that are now available for users. The new categories are listed below; DIY Projects – Guidance and information to create, improve, modify,...

Unplanned downtime near Kaikoura

Update @ 9:20 We have discovered that in preparation for the planned outage starting at 9am this morning, the lasers that 'power' fibre were deactivated.  This is a health and safety requirement for the field force technicians who work on re-splicing the fibre cables,...

Filtering issue impacting some South Island schools

We are aware of a web filtering issue impacting a small number of schools in the South Island who have implemented N4L's Individualised Filtering. Impacted users will experience an error message "Unable to communicate with authentication server" when entering their...

Network Outage – Gisbourne

Update 11:23am Looks like the schools have lost connection again.  Engineers are continuing to investigate. More updates will follow Update 11:05am Spark has confirmed the outage is now resolved and schools should be back online. If you have any questions please call...

Network Outage – Avondale

We are aware of a number of schools in the Avondale area that are experiencing a loss of Internet due to a major crash on Gt North Road, Avondale. Engineers are investigating and will work to remedy the issue. Possible Power issue We will continue to update this...

Fibre Cut between Hamilton and Raglan

We are aware of a fibre cut impacting Network for Learning internet circuits in the Hamilton and Raglan areas.  Engineers are currently onsite attempting to restore service. We will provide another update once we are aware of an estimated time to resolve. N4L...

Network Outage – Bay of Plenty

Update 8:52am Spark are reporting Fibre joined at 1:54am and service restored. Update 3:57pm Technician is on the way to investigate this fiber fault ETA 16:00 Original Post We are aware of a number of schools in the Bay of Plenty region that are experiencing a loss...

Network Outage – Coromandel/Thames/Paeroa Area

Update 26/4/2017 8:49 Service restored and stable since Fibre overlay carried out to restore service Update 3.33 Fibre testing confirmed fibre cut located 5.36kms away from Tahuna exchange (THN). Technician en route to investigate damage. Revised impact on Corporate...

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