by N4L | Oct 7, 2025 | Past Network Issues
Our Customer Support team is currently experiencing technical difficulties with our phone system, if you need to get in touch, please email [email protected]. We’re working to resolve this issue and will provide further updates here. Update 8/10 10am: The issue...
by N4L | Oct 6, 2025 | Past Network Issues
We are aware of an outage that is impacting several schools. Our team is currently investigating, and we’ll provide more information as soon as we have it. Update: Our team is currently still investigating the issue and will continue to provide updates as we...
by N4L | Oct 2, 2025 | Past Network Issues
We are aware of an outage impacting schools in the Rotorua area. Our teams are currently investigating and we’ll provide more information as we have it to hand. Update 12:45pm: The root cause has been identified and we are now working with individual impacted...
by N4L | Sep 25, 2025 | Past Network Issues
On Friday 26 September between 5pm and 9pm, we’ll be performing an upgrade to our Auckland data centre core infrastructure. This work will not affect your school’s internet connectivity. What’s happening Work will begin at 5pm with preparation for the upgrade...
by N4L | Sep 24, 2025 | Past Network Issues
We are aware of an outage impacting schools in the Tokoroa area. Our teams are currently investigating and we’ll provide more information as we have it to hand. Update 11:15am: The outage is likely due to a suspected fibre cut and technicians are on the way. ...
by N4L | Sep 18, 2025 | Past Network Issues
We have been made aware that the website kidsartworks.com has been compromised, as a result we have blocked access to the site on our network. We have informed the site owners and once the malicious code has been removed we will restore access. We will continue to...
