Support

through expertise, tools & insights

Help every step of the way

Whether a quick query or a tricky technical one, we have the right support ready to help you. You can choose how you’d like to access information and assistance – it’s all about what works best for you.   

“The Support staff at N4L are among the best I’ve ever dealt with. Friendly, responsive, highly skilled in their jobs and go the extra mile.”

Sue Harper
Milford School (Auckland)

View your school’s browsing data

N4L’s Reporting app shows your school’s browsing data so you can see what’s happening online and support cyber safety with:

 

  • An overview of your school’s web filtering
  • The ability to request the blocking and unblocking of websites, apps and web content categories (e.g. games)
  • Visibility of what users have tried to access
  • Information on devices and possible device infection

Access reports and valuable insights

We analyse data and conduct research surveys to better understand how schools are using digital technology. This not only helps us improve our service, but offers a fascinating snapshot into areas such as:

 

  • How students are spending their time online
  • What type of data is being consumed, and where
  • How confident school’s feel about online safety
  • What type of online threats are being blocked
  • What technological challenges schools are facing

Learn more about our Data & Insights Report and annual Touchpoint survey.

Who we work with

We work alongside government, and education and technology providers to expand and enhance the service we offer schools and kura. These organisations have great online resources if you’d like to access further support and information.

Netsafe

Free online safety advice and reporting.

CERT NZ

Responding to cyber security threats in New Zealand.

Ministry of Education

Helping you find what you need to know about education in New Zealand

Our suppliers

We’ve appointed two technology panels made up of highly-skilled installers and IT providers from around the country. These partners have a proven track-record of working successfully with schools and help deliver N4L projects.

This Panel is responsible for installing new network equipment in schools on behalf of N4L.

 

ACL Communications Ltd

Aotea Group Holdings Ltd

Chris Dunn Technologies Ltd

Commtech Communications

Datacomms Plus Ltd

Data Concepts Ltd

ENZEC Ltd

Exell Group Services Ltd

Foveaux Communications Ltd

Garden City Communications Ltd

Gilcom Communications (2012) Ltd

Glenn Cook Technologies Ltd

Neltech Communications Ltd

Online Communications Ltd

PBS Data IT Ltd

Saco Cabling Ltd

Teltrac Communications Ltd

Vitel Cabling Ltd

Waikato Cabling and Communications Ltd

This Panel has been established to provide schools with tech support such as assisting schools to connect devices to their upgraded network.

 

Aiscorp Ltd

Cyclone Computer Company Ltd

Fusion Networks Ltd

Glenn Cook Technologies Ltd

New Era IT Ltd

NORRCOM Ltd

Our School Ltd

pcMedia Technologies Ltd

RepairIT

Smart Computer Systems Ltd

Want to join?

If you are interested in joining our panel of suppliers, please register your interest here

Resources

For information regarding our panel member resources, policies and procedures, please visit our Panel Member Info Centre.

Customer stories

Support when you need it most

Valuable hands-on support for schools, kura and their IT providers ensures smarter, safer internet for learning. Our customers share their experiences using our Helpdesk and School Relationship Managers. 

A seamless network connection for schools: anywhere, anytime

We work with your school to design a secure network based on your needs. Giving you confidence to focus on teaching while we manage your network. Find out more here.

Meet the N4L Customer Support Team

Learn more about our dedicated team who understand the many challenges schools face and are there to support your school when you need them.

Next up: Learn what we do to protect ākonga from the worst of the web