Support
through expertise, tools & insights
Help every step of the way
Whether a quick query or a tricky technical one, we have the right support ready to help you. You can choose how you’d like to access information and assistance – it’s all about what works best for you.
Support Hub
Find a huge range of resources from FAQs to support articles and training guides. Chances are, the answer’s here.
Customer Support Team
Our dedicated team is just a call or email away, ready to assist or connect you with the right type of help.
School Relationship Managers
Your local point of contact gets to know your school, keeps you up to date and provides support when you need it.
Sue Harper
Milford School (Auckland)
View your school’s browsing data
N4L’s Reporting app shows your school’s browsing data so you can see what’s happening online and support cyber safety with:
- An overview of your school’s web filtering
- The ability to request the blocking and unblocking of websites, apps and web content categories (e.g. games)
- Visibility of what users have tried to access
- Information on devices and possible device infection
Access reports and valuable insights
We analyse data and conduct research surveys to better understand how schools are using digital technology. This not only helps us improve our service, but offers a fascinating snapshot into areas such as:
- How students are spending their time online
- What type of data is being consumed, and where
- How confident school’s feel about online safety
- What type of online threats are being blocked
- What technological challenges schools are facing
Learn more about our Data & Insights Report and annual Touchpoint survey.
Who we work with
We work alongside government, and education and technology providers to expand and enhance the service we offer schools and kura. These organisations have great online resources if you’d like to access further support and information.
Netsafe
Free online safety advice and reporting.
CERT NZ
Responding to cyber security threats in New Zealand.
Ministry of Education
Helping you find what you need to know about education in New Zealand
Our suppliers
We’ve appointed two technology panels made up of highly-skilled installers and IT providers from around the country. These partners have a proven track-record of working successfully with schools and help deliver N4L projects.
This Panel is responsible for installing new network equipment in schools on behalf of N4L.
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ACL Communications Ltd Aotea Group Holdings Ltd Chris Dunn Technologies Ltd Commtech Communications Datacomms Plus Ltd |
Data Concepts Ltd ENZEC Ltd Exell Group Services Ltd Foveaux Communications Ltd Garden City Communications Ltd |
Gilcom Communications (2012) Ltd Glenn Cook Technologies Ltd Neltech Communications Ltd Online Communications Ltd PBS Data IT Ltd |
Saco Cabling Ltd Teltrac Communications Ltd Vitel Cabling Ltd Waikato Cabling and Communications Ltd |
This Panel has been established to provide schools with tech support such as assisting schools to connect devices to their upgraded network.
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Aiscorp Ltd Cyclone Computer Company Ltd Fusion Networks Ltd Glenn Cook Technologies Ltd New Era IT Ltd |
NORRCOM Ltd Our School Ltd pcMedia Technologies Ltd RepairIT Smart Computer Systems Ltd |
Want to join?
If you are interested in joining our panel of suppliers, please register your interest here.
Resources
For information regarding our panel member resources, policies and procedures, please visit our Panel Member Info Centre.
Support when you need it most
Valuable hands-on support for schools, kura and their IT providers ensures smarter, safer internet for learning. Our customers share their experiences using our Helpdesk and School Relationship Managers.
A seamless network connection for schools: anywhere, anytime
We work with your school to design a secure network based on your needs. Giving you confidence to focus on teaching while we manage your network. Find out more here.
Meet the N4L Customer Support Team
Learn more about our dedicated team who understand the many challenges schools face and are there to support your school when you need them.