Ruckus Cloudpath upgrade to version 6.0

We’d like to notify you of the upcoming Ruckus Cloudpath upgrade to version 6.0.It will be carried out in 5 stages: on 7, 9, 14, 16 and 20 January (4pm to 11:30pm) and we’re contacting all affected schools directly with their upgrade dates. The upgrade is expected to...

Issue impacting our Filtering Portal

Update 6 December: This issue has now been resolved and Filtering Portal should work as expected. We are aware of an issue impacting users when making configuration changes with our Filtering Portal (FortiPortal). The team is working to resolve this and we will...

End-of-life Chromebooks disconnecting from the network

We’re aware of end-of-life Chromebooks dropping off networks, impacting unsupported OS version users. This is a result of Google implementing their Auto Update policy. What you can do School’s IT support or IT providers need to remove the impacted device’s network...

Issue impacting MyN4L and Smartzone

We are aware that some schools may be experiencing speed issues when accessing N4L tools such as MyN4L or the Smartzone interface. The team is working to resolve this and we will provide any further updates as we have them.