We’re aware of a critical vulnerability in Palo Alto’s GlobalProtect VPN application used under our Remote Access solution. If exploited, a remote attacker could connect to school networks as a VPN user - you can find more information in Palo Alto’s advisory. It’s...
We’re conducting scheduled maintenance to update our SmartZone Cloud Controller between 2 and 13 June for select schools. No network outage: There will be no disruption to existing users who are already connected to the Wi-Fi, and all other classroom services will...
We're aware of an outage impacting the Westport region. We're currently investigating and will provide more information when we can. Update 3:30pm: We've identified the issue and services have been restored, however, some schools may experience intermittent service...
We will be conducting essential backend maintenance on Tuesday 5 May between 7.30 pm - 8.30pm. During this brief period, some new users will temporarily be unable to connect to the Wi-Fi network. However, existing users who are already connected will not experience...
With NCEA exams taking place from 18 - 30 May, we’re restricting changes on the N4L Managed Network at schools undertaking these exams between 4 May - 5 June to help ensure a smooth period, including pre and post-exams, for both students and staff. During this period,...
We’re undertaking planned maintenance on our Mail Relay service from Wednesday 13 May at 5pm. This maintenance work will take several weeks, and there will be no impact to schools and their email management services. If you have any questions or experience any...
We’re aware of a critical vulnerability (CVE-2026-0300) affecting the User-ID Authentication Portal (Captive Portal) in Palo Alto’s PAN-OS software, which is a web-based login page that enables user identification for unknown traffic on a network. The vulnerability...
N4L has made a change to the GlobalProtect settings, which will affect users using the GlobalProtect VPN client to log in remotely. Previously, GlobalProtect was configured with an “always on” setting, which meant it automatically reconnected to the school firewall...
20 April at 3.20pm: The issue preventing schools from accessing MathPro via the Scholastic portal has now been resolved, and services are back to normal. We appreciate your patience while we worked to ensure connectivity was restored for all users. If you continue to...
We will be conducting essential backend maintenance on Wednesday 22 April from 4pm. During this time, there will be a 15 minute window where you will be unable to log in or authenticate to the Ruckus SmartZone controller, meaning you will be unable to make any network...