We’re conducting scheduled maintenance to update our SmartZone Cloud Controller between 2 and 13 June for select schools. No network outage: There will be no disruption to existing users who are already connected to the Wi-Fi, and all other classroom services will...

With NCEA exams taking place from 18 - 30 May, we’re restricting changes on the N4L Managed Network at schools undertaking these exams between 4 May - 5 June to help ensure a smooth period, including pre and post-exams, for both students and staff. During this period,...

We’re undertaking planned maintenance on our Mail Relay service from Wednesday 13 May at 5pm. This maintenance work will take several weeks, and there will be no impact to schools and their email management services. If you have any questions or experience any...

We will be conducting essential backend maintenance on Wednesday 22 April from 4pm. During this time, there will be a 15 minute window where you will be unable to log in or authenticate to the Ruckus SmartZone controller, meaning you will be unable to make any network...

N4L has made a change to the GlobalProtect settings, which will affect users using the GlobalProtect VPN client to log in remotely. Previously, GlobalProtect was configured with an “always on” setting, which meant it automatically reconnected to the school firewall...

We’d like to notify you of the upcoming Ruckus Cloudpath upgrade to version 6.0R3. It will be carried out in 5 stages: on 19, 20, 21, 22 and 23 January (4pm to 11:30pm) and we’re contacting all affected schools that have completed Equipment Replacement directly with...