School Wi-Fi

We’re extending the Managed Network into classrooms so we can help connect, protect and support a school’s internet connection every step of the way, which means better Wi-Fi throughout the school or kura.

This is part of the Ministry of Education’s Te Mana Tūhono programme to upgrade school network equipment by 2024 – giving ākonga a safer, more seamless Wi-Fi experience and allowing our Customer Support team to provide greater assistance on network issues.

What’s included?

Your school’s Wi-Fi upgrade is completed in 3 phases. Take a look at our brochure to find out more.

Equipment Support (Phase 1)

When your SNUP network equipment (switches and access points) licences are approaching expiry, we’ll renew them and provide warranty support. It means in the event your equipment fails before it’s been upgraded, we’ll either fix or replace it. And if your school has Ruckus equipment, the existing wireless controller in your school will be removed and replaced with a cloud-based controller.

Equipment Replacement (Phase 2)

We’re future-proofing your school’s network by designing it with you and replacing the equipment with next-generation wireless technology to give your ākonga a more seamless Wi-Fi experience. Our Customer Support team will then be able to provide greater assistance to your school, including support on internal network performance and the ability to troubleshoot issues remotely.

Secure Access (Phase 3)

We’re making your school’s Wi-Fi more secure by ensuring every user and device accessing your network is authorised to do so – allowing you to manage who can access the network and what they’re able to do when they’re using it. This will also help to improve the security of your school’s internal network.

What support can N4L provide for my school’s network equipment and Wi‑Fi?

The level of support we’re able to offer improves as we learn more about your school’s network. As you progress through each phase of the upgrade, from SNUP Helpdesk through to Secure Access, our ability to better determine what might be happening with your network increases. As we navigate this process you should have peace of mind knowing that we’re here to help throughout the journey.

If you need support for your school network equipment or Wi-Fi, our Customer Support hours are Monday to Friday, 8am – 5pm.

We work with your school to design a secure network based on your needs—giving you confidence to focus on teaching while we manage your network.

Equipment Replacement rollout approach

Having upgraded networks at more than 650 schools by May 2022, we’re continuing the rollout of the current Equipment Replacement cycle (July 2021 – December 2022).

This cycle includes schools already contacted about Equipment Replacement, and we’re currently prioritising replacements at schools running Aerohive equipment to ensure these networks continue to operate.

While we’re proceeding with the Equipment Replacement rollout, we’re currently experiencing global stock shortages and supply chain issues resulting from COVID-19 which is causing significant delays to our install schedule. We’re still adding schools to the Equipment Replacement cycle and continuing with the prep work for installation day to ensure we’re ready to replace the impacted schools’ equipment as soon as the required stock arrives.

How will I know when it’s time for my Equipment Replacement?
Your school will receive a heads up email when it’s time for the Equipment Replacement process to begin, and your School Relationship Manager will then be in touch to schedule a visit. We will work with you throughout the process to ensure that the upgrade goes according to plan for your school.

To find out more about the journey involved, click here.

Safe & secure insights
N4L’s Reporting app gives you better visibility of your school’s browsing data to support positive conversations around digital citizenship and responsible internet use. The data becomes richer as you progress through each phase of the upgrade and we’ll be offering the fully funded Reporting app to all schools. You can find more info below or check out our Reporting app FAQs.

FAQs

How does upgrading the Wi-Fi network relate to the Ministry of Education’s Te Mana Tūhono programme?

We’re delivering the Ministry of Education’s Te Mana Tūhono programme, which provides long-term IT support to schools. Once a school has opted-in to Te Mana Tūhono, N4L will then begin the process of upgrading their school’s Wi-Fi network. More information on the Ministry of Education’s Te Mana Tūhono can be found on their webpage.

Which schools are eligible?

State and State-Integrated schools and kura are eligible to have their Wi-Fi network upgraded once they’ve opted-in to the Ministry’s Te Mana Tūhono programme. Schools that are hosted (such as Teen Parent Units, Satellites, Te Kura Sites, Sensory Schools and Health Schools) are also eligible and will be included as part of the host school.

Will there be a cost to my school?

Schools are required to make a contribution of $2.50 per student per year to be a part of the Te Mana Tūhono programme, which is payable directly to the Ministry. The Ministry is heavily subsidising the new equipment, as well as its ongoing management and maintenance

If schools engage their own IT provider throughout the upgrade process, any associated cost will need to be covered by the school. N4L’s Helpdesk is part of our Managed Network service and will remain fully funded for schools.

When will my school have the Wi-Fi network upgraded?

We’ll contact your school about the Te Mana Tūhono programme 2-3 months before your network equipment expires, which is on your 5 year SNUP/WSNUP anniversary. Once your school has opted-in to the programme, you’ll be receiving Equipment Support from N4L – which is the first phase to upgrade your school’s Wi-Fi network. This means we’ll provide warranty support and extend licences for your current equipment – so if it breaks or fails before your upgrade, we’ll either fix or replace it.
Our suppliers
We’ve appointed two technology panels made up of highly-skilled installers and IT providers from around the country. These partners have a proven track-record of working successfully with schools and help deliver N4L projects.
Resources

Have questions?

 

Dive deeper into the upgrade and process with our helpful articles and FAQs on Support Hub.

Adding extra equipment

Before you’re upgraded, you can purchase extra Wi-Fi equipment to extend or improve your network.

Want to get technical?

Find out more about the technical aspects of the upgrade, including info about suppliers and equipment.