Two girls looking at a tablet in a classroom

School Wi-Fi

We’re extending the Managed Network into classrooms across Aotearoa, so we can help protect and support school internet connection every step of the way, which means better Wi-Fi throughout your schools and kura.

This is part of the Ministry of Education’s Te Mana Tūhono programme to upgrade school network equipment by 2027 – giving ākonga a safer, more seamless Wi-Fi experience and allowing our Customer Support team to provide greater assistance on network issues.

What’s included?

Once your school is eligible for the programme, your Wi-Fi upgrade will be completed in 3 phases. 

Equipment Support (Phase 1)

For schools that opted in to Equipment Support before 31 December 2023, we provide warranty support to ensure your switches and wireless equipment continue to run smoothly until your equipment can be replaced as part of the upgrade. It means in the event your equipment fails before it’s been upgraded, we’ll either fix or replace it. And if your school has Ruckus equipment, the existing wireless controller in your school will be removed and replaced with a cloud-based controller. 

Equipment Replacement (Phase 2)

We’re future-proofing your school’s network by designing it with you and replacing the equipment with next-generation wireless technology to give your ākonga a more seamless Wi-Fi experience. Our Customer Support team will then be able to provide greater assistance to your school, including support on internal network performance and the ability to troubleshoot issues remotely.

Secure Access (Phase 3)

We’re making your school’s Wi-Fi more secure by ensuring every user and device accessing your network is authorised to do so – allowing you to manage who can access the network and what they’re able to do when they’re using it. This will also help to improve the security of your school’s internal network. Learn more about Secure Access here

For schools that would like to enrol into the Equipment Support programme due to an equipment failure, please call our Customer Support team on 0800 LEARNING (532 764).

What support can N4L provide for my school’s network equipment and Wi‑Fi?

The level of support we’re able to offer improves as we learn more about your school’s network. As you progress through each phase of the upgrade, from SNUP Helpdesk through to Secure Access, our ability to better determine what might be happening with your network increases. As we navigate this process you should have peace of mind knowing that we’re here to help throughout the journey.

If you need support for your school network equipment or Wi-Fi, our Customer Support hours are Monday to Friday, 8am – 5pm.

We work with your school to design a secure network based on your needs—giving you confidence to focus on teaching while we manage your network.
Equipment Replacement rollout approach

How will I know when it’s time for my Equipment Replacement?
Your school will receive a heads up email when it’s time for the Equipment Replacement process to begin, and your School Relationship Manager will then be in touch to schedule a visit. We will work with you throughout the process to ensure that the upgrade goes according to plan for your school.

To find out more about the journey involved, click here.


How does upgrading the Wi-Fi network relate to the Ministry of Education’s Te Mana Tūhono programme?

We’re delivering the Ministry of Education’s Te Mana Tūhono programme, which provides long-term IT support to schools. Once a school has opted-in to Te Mana Tūhono, N4L will then begin the process of upgrading their school’s Wi-Fi network. More information on the Ministry of Education’s Te Mana Tūhono can be found on their webpage.

Which schools are eligible?

State and State-Integrated schools and kura are eligible to have their Wi-Fi network upgraded once they’ve opted-in to the Ministry’s Te Mana Tūhono programme. Schools that are hosted (such as Teen Parent Units, Satellites, Te Kura Sites, Sensory Schools and Health Schools) are also eligible and will be included as part of the host school.

Will there be a cost to my school?

Schools are required to make a contribution of $2.50 per student per year to be a part of the Te Mana Tūhono programme, which is payable directly to the Ministry. The Ministry is heavily subsidising the new equipment, as well as its ongoing management and maintenance.

For schools that choose to enrol in to Equipment Support after 1 January 2024 your school will need to cover the costs for the equipment, installation, device licences and vendor support contracts. 

If schools engage their own IT provider throughout the upgrade process, any associated cost will need to be covered by the school. N4L’s Helpdesk is part of our Managed Network service and will remain fully funded for schools.

When will my school have the Wi-Fi network upgraded?

We’ll contact your school about the Te Mana Tūhono programme 2-3 months before your network equipment expires, which is on your 5 year SNUP/WSNUP anniversary. Once your school has opted-in to the programme, you’ll be receiving Equipment Support from N4L – which is the first phase to upgrade your school’s Wi-Fi network. This means we’ll provide warranty support and extend licences for your current equipment – so if it breaks or fails before your upgrade, we’ll either fix or replace it.
Our suppliers
We’ve appointed two technology panels made up of highly-skilled installers and IT providers from around the country. These partners have a proven track-record of working successfully with schools and help deliver N4L projects.

Have questions?


Dive deeper into the upgrade and process with our helpful articles and FAQs on Support Hub.

Adding extra equipment

Before you’re upgraded, you can purchase extra Wi-Fi equipment to extend or improve your network.

Want to get technical?

Find out more about the technical aspects of the upgrade, including info about suppliers and equipment.