Support / Reports & Insights

Reports & Insights

Explore the research we’ve done at N4L to better understand how schools use digital technology. We gather these insights through surveys, such as our Aka Kōrero | Touchpoint survey, and by looking at how schools use our Managed Network, which you can see in our Te Pūrongo Whakakitenga | Data & Insights report.

Aka Kōrero 
Touchpoint Survey

Te Pūrongo Whakakitenga 
Data & Insights

Uiuinga Aka Kōrero | Touchpoint survey

Touchpoint is N4L’s yearly survey, sent to nearly 3,500 principals and IT leads at schools connected to the N4L Managed Network. The survey helps N4L understand what schools think about us and our products and services. It enables us to listen to our customers and drive constant improvement within our organisation, resulting in better customer service and support for schools and kura.

We’re proud that, in 2024, more than 92% of principals said they were satisfied with us, 92% said they trust us, and 91% would recommend us.

Touchpoint also asks additional research questions to understand the wider context and provide unique insights into the thoughts and concerns of leaders at schools and kura across Aotearoa.

Insights from the survey are summarised in our annual Aka Kōrero – Hopuāhua | Touchpoint Snapshot.

Our latest survey looked at the thoughts and concerns of schools and kura across Aotearoa around three themes, and below are the key findings:

Key highlights 2024

Cybersecurity

92% of schools indicate they are confident or very confident they have sufficient cybersecurity protection.

Technology in schools

Schools spend the majority of their technology budget on devices, IT providers, educational software, and network and IT infrastructure.

Support for IT, student wellbeing and training in schools

47% of schools said they turn to IT providers for wider tech support.

Find out more about our 2024 results

Te Pūrongo Whakakitenga | Data & Insights (2021)

Our Data & Insights Report (July 2021) shows New Zealand schools face ever increasing threats to online safety and security. This report outlines how we connect, protect and support New Zealand ākonga learning online.