through expertise, tools & insights

A person pointing at a laptop

Help every step of the way

Whether a quick query or a tricky technical one, we have the right support ready to help you. You can choose how you’d like to access information and assistance – it’s all about what works best for you.   
“The Support staff at N4L are among the best I’ve ever dealt with. Friendly, responsive, highly skilled in their jobs and go the extra mile.”
Sue Harper
Milford School (Auckland)
Front cover of latest N4L data & insights report
Access reports and valuable insights
We analyse data and conduct research surveys to better understand how schools are using digital technology. This not only helps us improve our service, but offers a fascinating snapshot into areas such as:


  • How students are spending their time online
  • What type of data is being consumed, and where
  • How confident school’s feel about online safety
  • What type of online threats are being blocked
  • What technological challenges schools are facing

Learn more about our Data & Insights Report and annual Touchpoint survey.

Who we work with
We work alongside government, and education and technology providers to expand and enhance the service we offer schools and kura. These organisations have great online resources if you’d like to access further support and information.


Free online safety advice and reporting.


Responding to cyber security threats in New Zealand.

Ministry of Education

Helping you find what you need to know about education in New Zealand.

National Cyber Security Centre (NCSC)

Works to strengthen New Zealand’s cyber security resilience.

Our partners

We’ve appointed two technology panels made up of highly-skilled installers and IT providers from around the country. These partners have a proven track-record of working successfully with schools and help deliver N4L projects.

Want to join?

If you are interested in joining our panel of suppliers, please register your interest here


For information regarding our panel member resources, policies and procedures, please visit our Panel Member Info Centre.
Customer stories

Support when you need it most

Valuable hands-on support for schools, kura and their IT providers ensures smarter, safer internet for learning. Our customers share their experiences using our Helpdesk and School Relationship Managers. 

A seamless network connection for schools: anywhere, anytime

We work with your school to design a secure network based on your needs. Giving you confidence to focus on teaching while we manage your network. Find out more here.

Meet the N4L Customer Support Team

Learn more about our dedicated team who understand the many challenges schools face and are there to support your school when you need them.

Want to learn more about N4L? Check out our latest brochure.