Get in touch

If you’re looking for support, try Support Hub to check out FAQs, helpful articles or to submit a ticket with our Customer Support team.
Who should I contact?
We can help you with:
  • Your N4L internet connection
  • N4L’s Safe & Secure Internet services, including filtering and firewall changes
  • Network configuration after your Equipment Replacement
  • Warranty and licences for network equipment covered by Equipment Support
  • SNUP and WSNUP network equipment under manufacturer warranty
  • Cybersecurity incidents or advisories
Your IT supplier can help with:
  • Your devices and user management (onsite hosted services or applications, such as servers, phone system, CCTV etc.)
  • Network configuration if your school hasn’t been through Equipment Replacement
  • Network equipment that wasn’t installed as part of SNUP or WSNUP
  • Network infrastructure and management (for cabling information, including a list of ICT Contractors click here)

0800 LEARNING (532 764)

Available Monday – Friday, 8am to 5pm

Customer Support team: [email protected]
General enquiries: [email protected]

We understand all schools and kura have different levels of technical knowledge. Get in touch with our team of experts, we’re here to help on a wide range of issues – and if we can’t, we’ll put you in touch with someone who can.

Responsible Disclosure Standard

We take the security and privacy of our information seriously. If you believe you’ve identified a security issue or vulnerability with our products or systems, we want to hear about it so we can fix it.

Our Responsible Disclosure Standard provides information on how you can report an issue and our commitment to you.

Auckland city skyline - Get in touch

Auckland (Head Office)

Textile Centre, Level 2
117 Saint Georges Bay Road
Parnell, Auckland 1052

PO Box 37 118 Parnell

Wellington city skyline


3/2 Musgrove Close
Christchurch 8025