Get in touch

For internet, Wi-Fi, MyN4L and online safety & security support.

Our dedicated team is here to help with your internet connection, network equipment, and online safety and security services. Contact us for LAN/Wi-Fi configuration changes, cybersecurity incidents, set-up and support for Email Protection, Remote Access and MyN4L, plus supported hardware, warranties and licences.

Hours: Monday – Friday, 8am to 5pm

Phone: 0800 LEARNING (532 764)

Email: [email protected]

For support with Ministry of Education applications and services.

Managed by N4L, the Education Service Desk supports Education Sector Logon (ESL), ESL-related applications, and a range of Ministry of Education applications and services used by schools and the wider education sector. Contact us for questions regarding ESL user accounts, passphrase resets, logging into ESL-related applications, and application support.

Hours: Monday – Friday, 7:30am to 5:30pm

Phone: 0800 LEARNING (532 764)

Email: [email protected]

For local school-owned hardware, internal software, and IT supplier integration.

While N4L manages your main network and security gateway, your local IT provider or internal IT lead is responsible for areas such as:

• Your devices and user management (onsite hosted services or applications, such as servers, printers, phone system, VOIP, CCTV etc.).
• Network configuration if your school hasn’t been through Equipment Replacement.
• Network equipment support that wasn’t installed as part of SNUP or WSNUP.
• Network infrastructure and management (for cabling information, including a list of ICT Contractors, click here).

For press, media and Official Information Act requests.

If you’re a member of the media or wish to submit an official information query to N4L, please use the dedicated channels below:

• For all press and media enquiries, please email [email protected]
• To make a request under the Official Information Act, please email [email protected]

Need a quick answer, want to make a change, or looking to lodge a request? You can often get sorted quickly by using our self-service options:

MyN4L: Log in to request web filtering changes, release legitimate emails from quarantine and provide guests with access to your network.

Support Hub: Access our library of self-help FAQs, step-by-step guides, and technical troubleshooting articles.

We take the security and privacy of our information seriously. If you believe you’ve identified a security issue or vulnerability with our products or systems, we want to hear about it so we can fix it.

Our Responsible Disclosure Standard provides information on how you can report an issue and our commitment to you.