Get in touch

If you’re looking for support, try Support Hub to check out FAQs, helpful articles or to submit a ticket with our Customer Support team.
Who should I contact?
We can help you with:
  • Your N4L internet connection
  • N4L’s Safe & Secure Internet services, including filtering and firewall changes
  • Network configuration after your Equipment Replacement
  • Warranty and licences for network equipment covered by Equipment Support
  • SNUP and WSNUP network equipment under manufacturer warranty
Your IT supplier can help with:
  • Your devices and user management (onsite hosted services or applications, such as servers, phone system, CCTV etc.)
  • Network configuration if your school hasn’t been through Equipment Replacement
  • Network equipment that wasn’t installed as part of SNUP or WSNUP
  • Network infrastructure and management (for cabling information, including a list of ICT Contractors click here)

0800 LEARNING (532 764)

Available Monday – Friday, 8am to 5pm

Customer Support team: [email protected]
General enquiries: [email protected]

We understand all schools and kura have different levels of technical knowledge. Our team of experts are here to help on a wide range of issues – and if we can’t, we’ll put you in touch with someone who can.

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Auckland (Head Office)

Textile Centre, Level 2
117 Saint Georges Bay Road
Parnell, Auckland 1052

PO Box 37 118 Parnell

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3/2 Musgrove Close
Christchurch 8025