by N4L | Jul 28, 2025 | Past Network Issues
We are aware of an outage impacting schools in the Bay of Plenty area. Our teams are currently investigating and we’ll provide more information as we have it to hand. Update 2:15pm: The root cause has been identified and a One NZ technician is on site working to...
by N4L | Jul 25, 2025 | Past Network Issues
We’re aware of an outage impacting schools who are connected to Starlink. There are currently investigations underway and we’ll provide further updates here when we have them. Update 11:30am: We believe the outage has now been resolved. If you have any queries, please...
by N4L | Jul 22, 2025 | Past Network Issues
We are aware of an outage impacting schools in the Whakatane area. Our teams are currently investigating and we’ll provide more information as we have it to hand. Update 1:30pm: Chorus have identified and are working to resolve it. Update 3pm: This issue has now...
by N4L | Jul 18, 2025 | Past Network Issues
Final update: 28 July 12pm The final phase of the maintenance work to upgrade Equipment Support schools has been completed. This means access to the Ruckus SmartZone controller has been restored for all schools and IT providers, so you can continue to manage your...
by N4L | Jul 18, 2025 | Past Network Issues
We’d like to notify you of urgent Ruckus SmartZone controller maintenance scheduled between 7pm 18 July – 11:30pm 19 July. Equipment Replacement and Secure Access schools will be unable to connect new devices or guests to their Wi-Fi network during this...
by N4L | Jul 8, 2025 | Past Network Issues
N4L will be conducting maintenance to a small number of schools on Wednesday 9 July. During this time, schools will experience a short internet outage of 10 minutes, meaning access to their Wi-Fi network will be unavailable. Should you experience any post-maintenance...
