by N4L | May 11, 2026 | Past Network Issues
We’re undertaking planned maintenance on our Mail Relay service from Wednesday 13 May at 5pm. This maintenance work will take several weeks, and there will be no impact to schools and their email management services. If you have any questions or experience any...
by N4L | May 4, 2026 | Past Network Issues
We will be conducting essential backend maintenance on Tuesday 5 May between 7.30 pm – 8.30pm. During this brief period, some new users will temporarily be unable to connect to the Wi-Fi network. However, existing users who are already connected will not...
by N4L | Apr 20, 2026 | Past Network Issues
We will be conducting essential backend maintenance on Wednesday 22 April from 4pm. During this time, there will be a 15 minute window where you will be unable to log in or authenticate to the Ruckus SmartZone controller, meaning you will be unable to make any network...
by N4L | Apr 20, 2026 | Past Network Issues
20 April at 3.20pm: The issue preventing schools from accessing MathPro via the Scholastic portal has now been resolved, and services are back to normal. We appreciate your patience while we worked to ensure connectivity was restored for all users. If you continue to...
by N4L | Feb 17, 2026 | Past Network Issues
Update – Wednesday 18 February, 4:28pm: This issue has now been resolved. If schools are still experiencing issues they believe could be related to this, please call Customer Support on 0800 532 764. Tuesday 17 February, 12:17pm: We’re aware of...
by N4L | Feb 16, 2026 | Past Network Issues
Update – Wednesday 18 February, 4:28pm: This issue has now been resolved. If schools are still experiencing issues they believe could be related to this, please call Customer Support on 0800 532 764. Monday 16 February, 9:41am: We’re aware of an outage...
