02/12/2015 – 12:50
We have confirmed that service has been restored, and this outage has been cleared by our fibre provider.
We can see from our monitoring that the schools are back up, however we have not yet had clearance from our fibre provider.
The fibre company has narrowed the fault down to a malfunctioning network component, which a replacement is being organised for. No time frame for resolution as yet.
The fibre company for the area has confirmed that the fault appears to be caused by a physical fibre cut. Technicians are currently investigating.
We have an outage affecting schools in the Gisborne area, who will be experiencing a loss of internet. Technicians are working to identify the cause of this issue.