On Friday 26 September between 5pm and 9pm, we’ll be performing an upgrade to our Auckland data centre core infrastructure. This work will not affect your school’s internet connectivity.Â
What’s happening
- Work will begin at 5pm with preparation for the upgrade
- Our teams have conducted extensive testing, and we do not expect any disruption
- School internet connectivity will remain unaffected
- You may notice:
- Intermittent access to the MyN4L application.
- New devices attempting to connect to Wi-Fi during the cutover may experience a brief failure. This is expected and should resolve within a couple of minutes (seconds) once high availability (HA) services in our Christchurch data centre take effect.
- Devices already connected will not be impacted.
Support during the maintenance window
All teams will be on standby throughout this upgrade. If you experience any post-maintenance issues, our friendly Customer Support team is here to help. You can reach us on 0800 532 764 or [email protected].