From left to right Carrie-Anne Freeman, Jonathan Arthur, Sian Willicott, Tim Jones, Hilary Gandy, and Matt Sandilands

These are the friendly folk meeting schools like yours.

We’ve recently welcomed three new relationship managers during the past five months. The team of six will be visiting hundreds of schools throughout the country each term. Their job is to make sure your school is getting the most from your N4L internet connection while also capturing important feedback to help us better understand your digital needs. They also provide ongoing education around what N4L can do to help meet some of those needs, and make sure your school can get the most of what we offer from our internet and security.

While the Helpdesk remains the first port of call for schools needing support and upgrade services, the relationship managers are out visiting schools capturing their unique stories, taking notes on the challenges and opportunities facing schools today when using the internet.

These stories feed into our planning and operations. Making sure schools have a really great, safe and smooth online experience is very important to us. And if you are not, then we want to hear about it. While three are relatively new to N4L, none of our relationship managers are new to education. And all our passionate about helping our young people succeed at school.

Meet our team!

Sian Willicott – has been part of the N4L family for six years and leads our team of Relationship Managers. She returned to N4L late last year after taking a break to have her first baby and has recently started a course to learn te reo. Sian is based in Auckland.

Matt Sandilands – you may have spoken to Matt when he was on N4L’s Helpdesk, where he spent the bulk of the last six years helping hundreds of schools get the most of their internet connections. Matt is based in Auckland and loves all things sport, including golf, football and rugby league.

Jonathan Arthur – joined N4L two years ago as a Relationship Manager. His background is with the non-profit sector where he worked closely with schools and supporters across the South Island while he at World Vision. He also taught young people as a wilderness instructor. Jonathan is now based in Auckland and currently learning te reo Māori. He is based in Auckland.

Hilary Gandy –  joined N4L in December 2018, following 18 years in the education sector, filling various roles at the Ministry of Education including supporting schools with their property projects and working with iwi and community groups establishing kura and schools. Hilary is a foodie, frequently impressing her colleagues with her baking skills. She is based in Wellington.

Carrie-Anne Freeman – spent 18 months working with Canterbury schools for a technology company before joining N4L last October. Prior to this, Carrie-Anne spent 15 years with cloud services company Com Technology as a client manager translating technical jargon into plain English. Outside of work, Carrie-Anne spends her spare time training for triathlons and volunteering her marketing and event skills with various charities. She is based in Christchurch.

Tim Jones – started with N4L in January this year, having previously been a teacher for five years. He has also managed IT inside schools for 12 years, so brings the insider perspective to the relationship manager team. At his previous school, he ran an afternoon club where students explored their digital creativity through animation, coding and robotics. He is based in Christchurch.