Update 22 June
We have seen no further recurrence of this issue and believe it is now resolved.
Update at 09.45, 17 June
Overnight we have seen some re-occurrence of this problem, and have done additional work to fix this. While you may have had trouble with your email service before 9.30 this morning, it should be resolved now. Please be aware that some mail may be delayed as our system returns to normal operation. If you continue to experience issues, please contact us on 0800 Learning (532 764) or email us on [email protected]. We are very sorry for this inconvenience.
Update at 16:45
We now believe this issue to be resolved. If you continue to experience issues please contact us on 0800 Learning (532 764) or email us on [email protected]
Original Message
We are aware that some schools using the Managed Network have been experiencing issues sending emails throughout the day. We have identified the cause of this issue and are currently in the process of resolving it.
Please be aware that any attempts to send an email that resulted in a bounceback error message did not send. Once the issue is resolved you will need to try resending the email.
More updates to follow as information becomes available.