Managed Network Updates

Current Issues

New Ransomware Threat: NotPetya

A new strain of ransomware called NotPetya is affecting computers that have not updated their Windows operating software with a patch called “MS17-010”.  To protect your computer systems from being impacted, it is important to make sure that you have installed all...

Current issue with large file downloads

Some schools using N4L Web Filtering may be noticing interruption while downloading large files (over 1 GB in size) and may see a network error message. We believe this is affecting a number of different cloud applications including Dropbox, Office365 and Google...

Past Issues

Slow Website Browsing

Update @ 8:35 AM We believe this issue is now resolved. Update @ 10:30 PM Unfortunately this issue has reoccurred, we are continuing to investigate. Update @ 7:45 PM We believe this issue is now resolved. Original Update: We have been observing higher than normal...

Internet Outage – Cambridge area

Update: 28th August, 9:00 This issue has now been resolved. Update: 16:12  Engineers are onsite and are currently working to resolve the issue. If you have any questions or concerns please contact us on 0800 LEARNING (0800 532 764). Original Message: 13:57  We are...

Internet Outage in the Motueka Area

Update: 10.48am  This issue has now been resolved. Original Update: 9am We are aware of a network event that is impacting internet connectivity for approximately 6 schools in the Motueka area. Engineers are currently working to resolve the issue and we will provide...

Internet Outage – Morrinsville area

We are aware of a network event that is impacting internet connectivity for approximately 5-10 schools in and around Morrinsville.  Our engineers are currently working to understand and resolve this issue. We apologize for any inconvenience this issue is causing...

Internet Outage – Northland Area

Update @ 18.08 We believe this event has now been resolved. If you experience any ongoing issues, please contact us on 0800 LEARNING (0800 532 764). Update @ 13:30 Field engineers have reached the site and have begun work on restoration of service. Current estimate...

Securemail delayed to Office 365 Users

Update: 11th August 17:40 We believe this issue has now been resolved. Original Message: 9th August 13:26 Due to a recent spam attack on our mail relay we have been forced to change the IP address our mail relay service uses. This has caused a delay when sending email...

Internet Outage – Invercargill/Makarewa/Wallacetown

Update @ 3:30pm We now believe service to have been restored. Original Update: We are aware of a network event that is impacting internet connectivity for approximately 5 schools north of Invercargill.  Our engineers are currently working to understand and resolve...

Internet Outage – Pukekohe

Update at 6:45 We believe this issue is now resolved Original Update We are aware of a network event that is impacting internet connectivity for approximately 7 schools in and around Pukekohe.  Our engineers are currently working to understand and resolve this issue....

Internet outage – Foxton and Levin areas

Update@14:00 We believe this Issue was resolved at 1:15PM Original Update  We are aware of a network event that is impacting internet connectivity for approximately 16 schools in and around Foxton and Levin.  Our engineers are currently working to understand and...

Unplanned Outage Ashburton and environs

Update @ 12.54pm  We believe the fault has now been resolved. Please get in touch if you have any outstanding issues on 0800 LEARNING. Update @ 10:35am Engineers have identified the fault and are working on resolution.  We do not have an ETR at this time. Original...

Suspected Fibre cut between Kensington and Dargaville

  Update: 08:30, 23 June The fibre cut was restored at approximately midnight last night.  we believe service should now be fully restored, if you are still experiencing any issues please contact our Helpdesk on 0800 LEARNING (0800 532 764) Update: 20:28 Work is...

Network Outage – North Timaru

9.50pm  We believe the issue has now been resolved. Original Update We are aware of 7 schools in the north Timaru region that are experiencing a loss of internet. Engineers are investigating the cause of this and once established will work to remedy the issue. We will...