Managed Network Updates

Current Issues

Current issue with large file downloads

Some schools using N4L Web Filtering may be noticing interruption while downloading large files (over 1 GB in size) and may see a network error message. We believe this is affecting a number of different cloud applications including Dropbox, Office365 and Google...

Past Issues

General Network Congestion

Update 23 March We believe this issue is now resolved Update 20 March Network performance has improved. We will continue to monitor the traffic & update accordingly. Thanks for your patience! Original Update We are aware that some schools are experiencing slower...

Ashburton Internet Outage

We are aware of an even causing a complete loss of Internet traffic in the Ashburton area.   Our engineers are investigating and we will provide updates as new information becomes available. We apologise for any inconvenience this event incurs.

Managed Network Outage – 23 Feb 17

Update @ 11:25: We believe this issue to now be resolved. Our apologies for any inconvenience this outage has caused. Original Update: We are currently investigating a service outage for the following 4 schools in the Gisbourne/Hawkes Bay region: Putere School (MOE:...

Mail Relay email bouncebacks

This issue was resolved at approximately 12:00 PM Original Message N4L is aware that a number of emails sent via our N4L relay have been rejected and ‘bounced’ back to senders. We have identified the root cause of this issue and are enacting a solution to...

N4L’s Phone System

Our phone system was down for about 20 minutes this afternoon, please accept our apologies if you were trying to contact the helpdesk during that time. We are now back up and running.

Network Outage – Dunedin area

11:10am We believe the issue has now been resolved. We will continue to monitor the situation and if you have any ongoing issues please contact the N4L helpdesk on 0800 Learning or email support@n4l.co.nz.     We are aware of a number of schools in the...

Email Issue – 12 December

Update@ 12:00 13 December We now believe this issue is resolved and all schools hsould now be able to access email.  We apologise for the inconvenience this outage has caused. Update@ 9:00 13 December Unfortunately this issue is still ongoing.  If email is urgently...

High Latency

Update@12:00pm We believe this issue to now be resolved. Original Update: We have received reports of a number of schools on the Managed Network who are experiencing very high latency on their Managed Network connection, this will be causing a very poor experience...

Managed Network Outage 19th November

Update @12:45: We believe this issue is now resolved. Original update: N4L are aware that some North Island schools are experiencing Internet issues this morning.  Our engineers are working to resolve this as quickly as possible.  We apologise for any inconvenience...

N4L Update – Earthquake related

Due to this mornings earthquake, schools in the Canterbury, Marlborough and Wellington regions may be experiencing issues connecting to the internet.  We are working to assess the damage and if you have any issues or concerns please do not hesitate to contact our Help...

Internet Outage – Levin / Foxton area

Update@3pm We believe this issue is now resolved.  If you are still experiencing any issues please contact our help-desk on 0800 532 764.  Our apologies for any inconvenience this issue caused. Original Notice: We are aware that schools around the Levin / Foxton area...