Managed Network Updates

Current Issues

New Ransomware Threat: NotPetya

A new strain of ransomware called NotPetya is affecting computers that have not updated their Windows operating software with a patch called “MS17-010”.  To protect your computer systems from being impacted, it is important to make sure that you have installed all...

Current issue with large file downloads

Some schools using N4L Web Filtering may be noticing interruption while downloading large files (over 1 GB in size) and may see a network error message. We believe this is affecting a number of different cloud applications including Dropbox, Office365 and Google...

Past Issues

Internet Outage – Pukekohe

Update at 6:45 We believe this issue is now resolved Original Update We are aware of a network event that is impacting internet connectivity for approximately 7 schools in and around Pukekohe.  Our engineers are currently working to understand and resolve this issue....

Internet outage – Foxton and Levin areas

Update@14:00 We believe this Issue was resolved at 1:15PM Original Update  We are aware of a network event that is impacting internet connectivity for approximately 16 schools in and around Foxton and Levin.  Our engineers are currently working to understand and...

Unplanned Outage Ashburton and environs

Update @ 12.54pm  We believe the fault has now been resolved. Please get in touch if you have any outstanding issues on 0800 LEARNING. Update @ 10:35am Engineers have identified the fault and are working on resolution.  We do not have an ETR at this time. Original...

Suspected Fibre cut between Kensington and Dargaville

  Update: 08:30, 23 June The fibre cut was restored at approximately midnight last night.  we believe service should now be fully restored, if you are still experiencing any issues please contact our Helpdesk on 0800 LEARNING (0800 532 764) Update: 20:28 Work is...

Network Outage – North Timaru

9.50pm  We believe the issue has now been resolved. Original Update We are aware of 7 schools in the north Timaru region that are experiencing a loss of internet. Engineers are investigating the cause of this and once established will work to remedy the issue. We will...

Fibre Cut in the West Auckland Area

Update: 9pm  Engineers have now completed the repairs and the issue is resolved. Update: 4.04pm Engineers are continuing with repairs, working towards a resolution this evening in time for the school day tomorrow. Update: 12.50pm Engineers have located the fibre cut...

Website Access Issue

Update: 9.30am, June 13th The website access issue has now been resolved. We are continuing to monitor the situation.  If you experience any problems browsing please don’t hesitate to call us on 0800 LEARNING (0800 532 764) or email support@n4l.co.nz. Update:...

New Web Filtering Categories Available

Our technology partners have recently made improvements to N4L’s Web Filtering with the addition of new filtering categories that are now available for users. The new categories are listed below; DIY Projects – Guidance and information to create, improve, modify,...

Unplanned downtime near Kaikoura

Update @ 9:20 We have discovered that in preparation for the planned outage starting at 9am this morning, the lasers that ‘power’ fibre were deactivated.  This is a health and safety requirement for the field force technicians who work on re-splicing the...

Filtering issue impacting some South Island schools

We are aware of a web filtering issue impacting a small number of schools in the South Island who have implemented N4L’s Individualised Filtering. Impacted users will experience an error message “Unable to communicate with authentication server” when...

Network Outage – Gisbourne

Update 11:23am Looks like the schools have lost connection again.  Engineers are continuing to investigate. More updates will follow Update 11:05am Spark has confirmed the outage is now resolved and schools should be back online. If you have any questions please call...

Network Outage – Avondale

We are aware of a number of schools in the Avondale area that are experiencing a loss of Internet due to a major crash on Gt North Road, Avondale. Engineers are investigating and will work to remedy the issue. Possible Power issue We will continue to update this...