Managed Network Updates

Current Issues

Managed Network Outage – Ashburton

Update: 11:49am We believe this has been resolved and the team will continue to monitor. You can call us on 0800 LEARNING if you continue to experience any issues. Update: 9.53am  Our engineers are continuing to investigate and we have been advised of an estimated...

KRACK Vulnerability threatens WiFi Networks

Today CERT released an alert about vulnerabilities, which have been discovered in the protocols currently used to support WiFi. This has the ability to impact all devices that connect to a WiFi network and requires immediate action. The threat, referred to as KRACK...

New Ransomware Threat: NotPetya

A new strain of ransomware called NotPetya is affecting computers that have not updated their Windows operating software with a patch called “MS17-010”.  To protect your computer systems from being impacted, it is important to make sure that you have installed all...

Current issue with large file downloads

Some schools using N4L Web Filtering may be noticing interruption while downloading large files (over 1 GB in size) and may see a network error message. We believe this is affecting a number of different cloud applications including Dropbox, Office365 and Google...

Past Issues

Managed Network Outage – Taumarunui

Update @ 9:20 We believe service has now been restored. Original Update We are aware of and investigating a current network event causing loss of internet service for schools in and around Taumarunui Our engineers are working to resolve this as quickly as possible and...

Managed Network Outage – Coromandel – Thames – Paeroa

Update: 17-Nov 8:30 Our supplier has confirmed clearance of this fault overnight Update: 5:05 We believe the issue has been resolved although we are still awaiting for an official clearance of the fault from our supplier. Update: 3.26  Engineers have located the fault...

Google Docs Access Issues

Update: 11:15  Google now report a full restoration of services. Update: 10:38 Google have confirmed a fault with their services here. Original Update We are aware that there are issues accessing google docs and drive at this time. We do not believe this is an issue...

Slow Website Browsing

Update @ 8:35 AM We believe this issue is now resolved. Update @ 10:30 PM Unfortunately this issue has reoccurred, we are continuing to investigate. Update @ 7:45 PM We believe this issue is now resolved. Original Update: We have been observing higher than normal...

Internet Outage – Cambridge area

Update: 28th August, 9:00 This issue has now been resolved. Update: 16:12  Engineers are onsite and are currently working to resolve the issue. If you have any questions or concerns please contact us on 0800 LEARNING (0800 532 764). Original Message: 13:57  We are...

Internet Outage in the Motueka Area

Update: 10.48am  This issue has now been resolved. Original Update: 9am We are aware of a network event that is impacting internet connectivity for approximately 6 schools in the Motueka area. Engineers are currently working to resolve the issue and we will provide...

Internet Outage – Morrinsville area

We are aware of a network event that is impacting internet connectivity for approximately 5-10 schools in and around Morrinsville.  Our engineers are currently working to understand and resolve this issue. We apologize for any inconvenience this issue is causing...

Internet Outage – Northland Area

Update @ 18.08 We believe this event has now been resolved. If you experience any ongoing issues, please contact us on 0800 LEARNING (0800 532 764). Update @ 13:30 Field engineers have reached the site and have begun work on restoration of service. Current estimate...

Securemail delayed to Office 365 Users

Update: 11th August 17:40 We believe this issue has now been resolved. Original Message: 9th August 13:26 Due to a recent spam attack on our mail relay we have been forced to change the IP address our mail relay service uses. This has caused a delay when sending email...

Internet Outage – Invercargill/Makarewa/Wallacetown

Update @ 3:30pm We now believe service to have been restored. Original Update: We are aware of a network event that is impacting internet connectivity for approximately 5 schools north of Invercargill.  Our engineers are currently working to understand and resolve...

Internet Outage – Pukekohe

Update at 6:45 We believe this issue is now resolved Original Update We are aware of a network event that is impacting internet connectivity for approximately 7 schools in and around Pukekohe.  Our engineers are currently working to understand and resolve this issue....

Internet outage – Foxton and Levin areas

Update@14:00 We believe this Issue was resolved at 1:15PM Original Update  We are aware of a network event that is impacting internet connectivity for approximately 16 schools in and around Foxton and Levin.  Our engineers are currently working to understand and...