Managed Network Updates

Past Issues

Managed Network Outage: Kawhia & Taharoa

Update: 12.22pm We believe this issue has now been resolved. If you have any concerns please contact the Helpdesk on 0800 LEARNING Original Update: 9.32am There is currently a network event that is affecting access to the internet for three schools using a radio...

Managed Network Outage – Te Awamutu

Update: 4.55pm We believe this issue has now been resolved. Update: 15th December – 9.15am  Four schools have had service restored and engineers are currently working to restore the fifth. We will continue to provide updates once they come to hand. Update: 14th...

Managed Network Outage – Taumarunui

Update: 2/12: 3.10pm  We have been informed that the work on the damaged fibre has been completed and the issue has now been resolved. Update: 1/12: 12.19pm  We have had indication from our supplier that resolution will be unlikely by the end of the school day today....

Managed Network Outage – Ashburton

Update: 11:49am We believe this has been resolved and the team will continue to monitor. You can call us on 0800 LEARNING if you continue to experience any issues. Update: 9.53am  Our engineers are continuing to investigate and we have been advised of an estimated...

Managed Network Outage – Taumarunui

Update @ 9:20 We believe service has now been restored. Original Update We are aware of and investigating a current network event causing loss of internet service for schools in and around Taumarunui Our engineers are working to resolve this as quickly as possible and...

Managed Network Outage – Coromandel – Thames – Paeroa

Update: 17-Nov 8:30 Our supplier has confirmed clearance of this fault overnight Update: 5:05 We believe the issue has been resolved although we are still awaiting for an official clearance of the fault from our supplier. Update: 3.26  Engineers have located the fault...

Google Docs Access Issues

Update: 11:15  Google now report a full restoration of services. Update: 10:38 Google have confirmed a fault with their services here. Original Update We are aware that there are issues accessing google docs and drive at this time. We do not believe this is an issue...

KRACK Vulnerability threatens WiFi Networks

Today CERT released an alert about vulnerabilities, which have been discovered in the protocols currently used to support WiFi. This has the ability to impact all devices that connect to a WiFi network and requires immediate action. The threat, referred to as KRACK...

Slow Website Browsing

Update @ 8:35 AM We believe this issue is now resolved. Update @ 10:30 PM Unfortunately this issue has reoccurred, we are continuing to investigate. Update @ 7:45 PM We believe this issue is now resolved. Original Update: We have been observing higher than normal...

Internet Outage – Cambridge area

Update: 28th August, 9:00 This issue has now been resolved. Update: 16:12  Engineers are onsite and are currently working to resolve the issue. If you have any questions or concerns please contact us on 0800 LEARNING (0800 532 764). Original Message: 13:57  We are...

Internet Outage in the Motueka Area

Update: 10.48am  This issue has now been resolved. Original Update: 9am We are aware of a network event that is impacting internet connectivity for approximately 6 schools in the Motueka area. Engineers are currently working to resolve the issue and we will provide...