Managed Network Updates

Current Issues

Current issue with large file downloads

Some schools using N4L Web Filtering may be noticing interruption while downloading large files (over 1 GB in size) and may see a network error message. We believe this is affecting a number of different cloud applications including Dropbox, Office365 and Google...

Past Issues

Filtering issue impacting some South Island schools

We are aware of a web filtering issue impacting a small number of schools in the South Island who have implemented N4L’s Individualised Filtering. Impacted users will experience an error message “Unable to communicate with authentication server” when...

Network Outage – Gisbourne

Update 11:23am Looks like the schools have lost connection again.  Engineers are continuing to investigate. More updates will follow Update 11:05am Spark has confirmed the outage is now resolved and schools should be back online. If you have any questions please call...

Network Outage – Avondale

We are aware of a number of schools in the Avondale area that are experiencing a loss of Internet due to a major crash on Gt North Road, Avondale. Engineers are investigating and will work to remedy the issue. Possible Power issue We will continue to update this...

Fibre Cut between Hamilton and Raglan

We are aware of a fibre cut impacting Network for Learning internet circuits in the Hamilton and Raglan areas.  Engineers are currently onsite attempting to restore service. We will provide another update once we are aware of an estimated time to resolve. N4L...

Network Outage – Bay of Plenty

Update 8:52am Spark are reporting Fibre joined at 1:54am and service restored. Update 3:57pm Technician is on the way to investigate this fiber fault ETA 16:00 Original Post We are aware of a number of schools in the Bay of Plenty region that are experiencing a loss...

Network Outage – Coromandel/Thames/Paeroa Area

Update 26/4/2017 8:49 Service restored and stable since Fibre overlay carried out to restore service Update 3.33 Fibre testing confirmed fibre cut located 5.36kms away from Tahuna exchange (THN). Technician en route to investigate damage. Revised impact on Corporate...

General Network Congestion

Update 23 March We believe this issue is now resolved Update 20 March Network performance has improved. We will continue to monitor the traffic & update accordingly. Thanks for your patience! Original Update We are aware that some schools are experiencing slower...

Ashburton Internet Outage

We are aware of an even causing a complete loss of Internet traffic in the Ashburton area.   Our engineers are investigating and we will provide updates as new information becomes available. We apologise for any inconvenience this event incurs.

Managed Network Outage – 23 Feb 17

Update @ 11:25: We believe this issue to now be resolved. Our apologies for any inconvenience this outage has caused. Original Update: We are currently investigating a service outage for the following 4 schools in the Gisbourne/Hawkes Bay region: Putere School (MOE:...

Mail Relay email bouncebacks

This issue was resolved at approximately 12:00 PM Original Message N4L is aware that a number of emails sent via our N4L relay have been rejected and ‘bounced’ back to senders. We have identified the root cause of this issue and are enacting a solution to...

N4L’s Phone System

Our phone system was down for about 20 minutes this afternoon, please accept our apologies if you were trying to contact the helpdesk during that time. We are now back up and running.

Network Outage – Dunedin area

11:10am We believe the issue has now been resolved. We will continue to monitor the situation and if you have any ongoing issues please contact the N4L helpdesk on 0800 Learning or email support@n4l.co.nz.     We are aware of a number of schools in the...