
Reports & Insights
Uiuinga Aka Kōrero | Touchpoint survey
Touchpoint is N4L’s yearly survey, sent to nearly 3,500 principals and IT leads at schools connected to the N4L Managed Network. The survey helps N4L understand what schools think about us and our products and services. It enables us to listen to our customers and drive constant improvement within our organisation, resulting in better customer service and support for schools and kura.
We’re proud that, in 2024, more than 92% of principals said they were satisfied with us, 92% said they trust us, and 91% would recommend us.
Touchpoint also asks additional research questions to understand the wider context and provide unique insights into the thoughts and concerns of leaders at schools and kura across Aotearoa.
Insights from the survey are summarised in our annual Aka Kōrero – Hopuāhua | Touchpoint Snapshot.
Our latest survey looked at the thoughts and concerns of schools and kura across Aotearoa around three themes, and below are the key findings:
Key highlights 2024

Cybersecurity
92% of schools indicate they are confident or very confident they have sufficient cybersecurity protection.

Technology in schools
Schools spend the majority of their technology budget on devices, IT providers, educational software, and network and IT infrastructure.

Support for IT, student wellbeing and training in schools
47% of schools said they turn to IT providers for wider tech support.
Find out more about our 2024 results
Te Pūrongo Whakakitenga | Data & Insights (2021)
Our Data & Insights Report (July 2021) shows New Zealand schools face ever increasing threats to online safety and security. This report outlines how we connect, protect and support New Zealand ākonga learning online.
Key highlights

Security Threats

High Usage

Gaming

Instant Messaging

Streaming
View the full report (July 2021) below
If you’re keen to check out our next report subscribe here
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