Reports & Insights
Touchpoint Survey
Te Pūrongo Whakakitenga
Data & Insights
Uiuinga Aka Kōrero | Touchpoint survey
Touchpoint is N4L’s yearly survey, sent to nearly 3,400 principals and IT leads at schools connected to the N4L Managed Network. The survey helps N4L understand what schools think about us and our products and services. It enables us to listen to our customers and drive constant improvement within our organisation, resulting in better customer service and support for schools and kura.
We’re proud that, in 2025, 93% of principals said they were satisfied with us, 85% of principals feel informed, and 93% of principals trust us.
As part of the survey, Touchpoint also asks additional research questions to understand the wider context and provide unique insights into the thoughts and concerns of leaders at schools and kura across Aotearoa.
Insights from the survey are summarised in our annual Aka Kōrero – Hopuāhua | Touchpoint Snapshot.
Our latest survey looked at the thoughts and concerns of schools and kura across Aotearoa around two key themes, and below are the key findings:
Key highlights 2025
Online safety in schools
91% of schools are confident or very confident in their ability to keep students safe online.
AI readiness and usage in schools
More than half of schools say they’re confident and ready to use AI tools, while less than half say they’re not confident and not ready.
Find out more about our 2025 results
Te Pūrongo Whakakitenga | Data & Insights (2021)
Our Data & Insights Report (July 2021) shows New Zealand schools face ever increasing threats to online safety and security. This report outlines how we connect, protect and support New Zealand ākonga learning online. View the full report (July 2021) below.
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