by N4L | Sep 12, 2024 | Past Network Issues
We want to notify you of the upcoming system maintenance for our core network infrastructure. This maintenance will be carried out on Wednesday 18 September between 5pm and 6.30pm. During this time, schools may experience an outage, meaning access to the Wi-Fi network...
by N4L | Aug 27, 2024 | Past Network Issues
We’re aware of an issue with MyN4L, where some users can’t access the platform and data isn’t loading. We’re currently investigating and will provide an update when we...
by N4L | Aug 22, 2024 | Past Network Issues
9:00am – Due to technical issues, our Customer Support phone line is currently down (Please note: the call will go through, but we will not be able to answer as we are unable to see the queue). We are working on restoring this. In the meantime, please email...
by N4L | Aug 16, 2024 | Past Network Issues
We’re aware of a fibre cut that is impacting a small number of schools in the Pokeno area. Organisation of repairs is underway and we will provide further updates as we have them. Update: This issue is now resolved. If you have any queries, please give our...
by N4L | Aug 15, 2024 | Past Network Issues
We can see that schools have come back online. We’re awaiting official confirmation, but we believe the issue is resolved. We’re aware of an issue where schools using Inspirenet connections have lost connectivity. Inspirenet are aware of the issue and are...
by N4L | Aug 2, 2024 | Past Network Issues
N4L is currently investigating issues customers are experiencing using older Apple devices accessing learning applications such as ‘Reading Eggs’. We are working with our vendors and Apple to urgently investigate and resolve this issue. Update: We believe...
