Ruckus Cloudpath upgrade: 15-17 July

We’d like to notify you of the upcoming Ruckus Cloudpath upgrade.It will be carried out between 7pm on 15 July – 7am on 17 July and it’s expected to cause an outage, meaning selected schools won’t be able to access the Wi-Fi network and to enroll new users or...

Update: Filtering Portal maintenance: 19-20 July

Update 19 July 4pm: We’d like to notify you of urgent maintenance to our Filtering Portal. This maintenance will be carried out between 6pm 19 July – 7am 20 July and the Filtering Portal will be unavailable during this time. Please contact our team on 0800...

Advisory: New Chromebooks – Connectivity issues

We’re aware of a Google issue with new Chromebooks not being able to connect properly to Wi-Fi until the operating system is updated. It happens when a new Chromebook is trying to connect to internet for the first time, in order to finish the initial setup...

Important update on supply of network equipment

We’re still experiencing the global stock shortages and supply chain issues resulting from COVID-19 which have made it difficult to secure the network equipment we provide for several programmes of work. This means N4L, along with the Ministry of Education, has...

Secure Access – Cloudpath outage

Update 17 June, 8.30am: We believe this issue has now been resolved, and all services have been restored, but if you have any issues or concerns please contact us on 0800 LEARNING. Original post: We’re aware of an intermittent issue with the Cloudpath solution used by...