We are aware of a web filtering issue impacting a small number of schools in the South Island who have implemented N4L’s Individualised Filtering. Impacted users will experience an error message “Unable to communicate with authentication server” when entering their network login credentials.
If you are experiencing this issue please contact our helpdesk on 0800 LEARNING (532 764) so we can assist you with a work-around.
Our engineers are working with our suppliers to resolve this issue as quickly as possible.
We apologies for any inconvenience this has caused.