25/09/2015 09:07 update
Replacement equipment was implemented overnight. We are closely monitoring the affected schools over the next few days to make sure the issue does not reoccur
24/09/2015 16:25 update
There is a second suspected faulty piece of equipment. Plans are being made to replace it also.
24/09/2015 14:53 update
Whanganui school connections dropped on our monitoring system for the first time today at 14:43. Engineers are investigating.
24/09/2015 08:00 update
At 01:00 this morning an engineer replaced the suspected faulty hardware that was causing the problems yesterday. We expect everything to be back to normal today, but will continue to monitor.
18:00 update
Our service partners believe that the fault has been identified. An engineer has been dispatched.
16:26 update
We are continuing the work with our partners to resolve the issue. It has been advised that this is not just affecting N4L schools but other customers in the area too. This is being worked on at the highest priority. We apologise for any inconvenience.
14:57 update
Monitoring identified one loss of connection across our schools at 14:52.
14:30 update
The connection has been stable since 12:00. We are continuing to monitor and will update with any new information.
Original update 23/09/2015
We are aware that some schools in the area of Whanganui have been experiencing a loss of Internet connection for a few minutes at a time. Engineers are currently investigating the situation and we will update this message as we get more information.