AUCKLAND, New Zealand, February 9, 2021 – Today Crown company Network for Learning (N4L) welcomes Michelle Leadsom to the newly created role of Chief Customer & Brand Officer.
Michelle will lead N4L’s growing customer-centric team, championing an excellent customer experience for the 860,000 students, teachers and school staff using N4L’s safe and secure internet services for learning. The role spans engagement with the education sector, schools and their ICT partners, customer support and marketing.
Ms Leadsom joins N4L following more than 13 years of leadership experience in senior customer experience and marketing roles, most recently at Tower Insurance where she was Head of Marketing and Customer Experience.
No stranger to the education sector, Michelle spent nearly five years at Manukau Institute of Technology, responsible for the end-to-end student journey for its 16,000 students, leading a team of 130 professionals delivering sales, marketing, digital and student and academic services.
“We are delighted to have Michelle on board,” says N4L CEO Larrie Moore. “She brings considerable experience to the organisation at an important time as we do more within schools and beyond. She will help ensure our brand and all of our products and services continue to work in a way that serves the needs of our schools and kura, so they can keep focusing on learning.”
“I am really excited to be joining Network for Learning, a company that is already doing a phenomenal job for its customers,” said Ms Leadsom, who steps into the role a few weeks after the company reported a 95% customer satisfaction rate for its services in its inaugural report reviewing student internet use across its Managed Network.
“I am also looking forward to being part of N4L’s growth as it explores new ways to support schools so that all students can continue their learning no matter where they live or their parents’ ability to pay.”
Originally from the United Kingdom, Michelle began her New Zealand career in 2007 with the Bank of New Zealand where she ran brand and communications. Prior to this she held marketing roles in London, and completed a Bachelor of Science in Marketing at Lancaster University.
Outside of the office, Michelle can be found spending time with her school-aged children, two boys, aged seven and nine years.
About Network for Learning (N4L)
N4L connects all ākonga to smart and safe internet for learning. Today, all Aotearoa New Zealand schools and their 860,000 students and teachers have access to a safe and reliable online learning environment through N4L. The Crown company works alongside government, education and technology partners on ways to provide safe connectivity for students, including those living without home internet access so they can carry on learning with their whānau, beyond the school gate. See www.n4l.co.nz.