by N4L | Oct 17, 2025 | Alerts, Scheduled Maintenance
We’ll be conducting backend maintenance for our core infrastructure on Saturday 6 and Sunday 7 December 2025. This is routine scheduled maintenance, and there is no expected impact on school-facing services. If you have any questions, please contact our Customer...
by N4L | Oct 14, 2025 | Alerts, Scheduled Maintenance
We’ll be conducting backend maintenance for our core infrastructure in our Christchurch data centre on Saturday 18 October, between 12pm and 5pm. This is routine scheduled maintenance, and there is no expected impact on school-facing services. If you have any...
by N4L | Oct 7, 2025 | Past Network Issues
Our Customer Support team is currently experiencing technical difficulties with our phone system, if you need to get in touch, please email [email protected]. We’re working to resolve this issue and will provide further updates here. Update 8/10 10am: The issue...
by N4L | Oct 6, 2025 | Past Network Issues
We are aware of an outage that is impacting several schools. Our team is currently investigating, and we’ll provide more information as soon as we have it. Update: Our team is currently still investigating the issue and will continue to provide updates as we...
by N4L | Oct 2, 2025 | Past Network Issues
We are aware of an outage impacting schools in the Rotorua area. Our teams are currently investigating and we’ll provide more information as we have it to hand. Update 12:45pm: The root cause has been identified and we are now working with individual impacted...
