by N4L | Feb 13, 2023 | Past Network Issues
Due to the extreme weather across the North Island, we understand some schools have power outages and loss of internet connectivity. Should you need any help, our Customer Support team is available. Call 0800 LEARNING, or if you are able, email [email protected]. Kia...
by N4L | Jan 20, 2023 | Past Network Issues
Tuesday 24 January, 5pm All switches that are online are showing as offline on the Ruckus SmartZone controller, meaning schools and IT providers are unable to make changes through SmartZone. You can check the actual status of your school by going to the access points...
by N4L | Jan 13, 2023 | Past Network Issues
We’re currently investigating an issue regarding the management of Ruckus switches in Equipment Replacement schools. Some switches that are online are showing as offline on the Ruckus SmartZone controller, meaning schools and IT providers are unable to make changes...
by N4L | Jan 11, 2023 | Past Network Issues
Friday 13 Jan 9.10am: Technicians are en route to the fault location to investigate with a current ETA of 8pm. Technicians have advised that there is no cell phone coverage in the location, and updates could be delayed. Update 4.50pm: Technicians have identified the...
by N4L | Dec 14, 2022 | Past Network Issues
We are aware of a vulnerability that affects FortiGate devices running FortiOS with SSL-VPN enabled. We’ve assessed the advisory and it does not affect schools with N4L managed Fortinet firewalls.For more information, please refer to CERT NZ’s...
by N4L | Dec 5, 2022 | Past Network Issues
6 Dec 10am Repair to the fibre cut is ongoing, the issue was more complex than originally thought. Technicians are still onsite. 5 Dec 4pm Technicians are onsite repairing the issue. They estimate the outage will be resolved later this evening. 5 Dec 12.30pm We’re...
